Rapid Response, Quality Results

When disaster strikes, our team is ready to help! First General immediately responds to home disasters with friendly, professionally-trained staff and the latest restoration equipment. Our experts work promptly to assess the damage and deploy the best action plan to give you your home back. No job is too big and no property disaster is too difficult - with 30 years of experience in disaster recovery, cleaning and property restoration, we offer the best quality in workmanship and customer service.

Our Process

While restoring your property First General will work hard to make your insurance claim as easy as possible. Here’s what you can expect:

  • contact


    Start by reporting the loss to your insurance company and request First General Services.

    You can also call us directly at403 229-1479

  • Response immediately


    We’ll respond immediately to assess the damage and commence emergency services if required

  • Cleaning & Recover Services


    If contents are affected, we’re ready to clean and restore them

  • 4

    We’ll provide the scope of work and estimate directly to your insurance company

  • restoration process


    Restoration process begins and your home will be returned to its pre-loss state

  • 6

    During the entire process we are here to help – every step of the way!

Making Your Insurance Claim Easier

Following a disaster we not only help with property recovery and repair, we also work directly with your insurance company to make sure your needs are taken care of. Our Project Managers have an in-depth understanding of insurance company guidelines and procedures. This means you can relax and leave the rest to us. We communicate requirements, upload photos, estimates, documents and claim notes without any hassle on your part – all in a fast, well documented manner.

We remove the frustration and guarantee you receive complete home restoration without endless negotiations over the phone.

Training & Certification Disaster Recovery

At First General, you can count on highly trained disaster recovery and home repair professionals that exceed industry standards in their expertise. When choosing your property recovery experts, be sure they have the following certifications (we do!).


As an IICRC (Inspection Cleaning and Restoration Certification) certified company, our customers are guaranteed to receive the best service from our expertly trained technicians. First General is committed to ongoing education, training and ensuring quality service in a rapidly changing industry.


As a Haag certified company, we have the experience and knowledge to assess any type of damage to your building envelope, regardless of materials or structure.

Designations & Awards


First General has been awarded a Certificate of Recognition (COR) from the Alberta Construction Safety Association (ACSA) for our outstanding health and safety programs.


First General is a proud member of the Better Business Bureau (BBB) and is dedicated to building and maintaining trust with our customers.

Speak with our qualified staff

24/7 emergency contact403 229 1479